A team that cares.
Hiring the right people is one of Courtyard Manor's highest priorities. We thoroughly review each potential candidate to ensure that they're the best fit for our team. Because the needs of our residents are ever-evolving, our staff needs to be adaptable, understanding, and up-to-date on new training and techniques.
Each potential employee is thoroughly scrutinized and then extensively trained in special mental health concerns and behaviors, how to meet our population's unique needs, and how to identify early warning signs so they can immediately report any changes in status to the clinical team.
Ongoing Training
At Courtyard Manor of Wixom, we provide new staff with a comprehensive training program so staff have the knowledge, skills, and confidence they need to care for our residents. All staff receive training in:
​
-
The Basics of Your Job
-
Resident/Recipient Rights
-
Abuse and Neglect Prevention
-
Grievance and Appeals Process
-
Customer Service
-
HIPAA/Confidentiality Laws
-
Documentation and Incident Reporting
-
Emergency Drills and Policies
-
Safe Lifting/Transferring
-
Cultural Diversity
-
Limited English Proficiency
-
Medicaid Fraud, Waste, and Abuse
-
Use of Technology/Cybersecurity
We also offer additional training related to specific needs of our residents including:
​
-
CPR/First Aid
-
Common medical issues of residents
-
Specific medical issues/emergencies
-
Nutrition & Food Safety
-
Infection Control
-
Wellness Management
-
Dignity & Respect/Developing Rapport
-
Person-Centered Planning
-
Trauma-Informed Care
-
Psychosocial Rehabilitation Programs
-
Recovery-Oriented Treatment
-
Mental Illness, Symptoms, & Treatment
-
De-Escalation Techniques
-
Communication Techniques
-
Risk Assessment
-
Treatment Planning/Individual Plan of Service